Hayward Volkswagen - (510) 886-9446

DO NOT BUY A CAR FROM THESE DISHONEST PEOPLE They are friendly. They are smooth talking. They are convincing. Then you figure out you've been had They lie, cheat and do not respond to calls This VW dealership is now known as Team Volkswagon. They are dishonest people. Check them out on BBB. There they get an F and 15 customer complaints! As for me, I wish I could give them less than one star! I guess it is my fault for letting my 81 year old husband go for a "test drive" whilst I was elsewhere. He came home with a new VW jetta wagon diesel, which is the car he wanted, but he was talked into overpaying by several thousand dollars. Unfortunately he paid them with a check (which they promptly cashed). To add insult to injury they gave him a mere $2,750 for his 9 year old Nissan Quest van which had only 48,000 miles on it. I wanted that van for our grandson! When I found out how little they had paid for his Nisson van, we drove back to the VW dealership and said we wanted to buy the van back. At first Jay (a salesman) said okay because the van had major problems like needing a $400 brake job because the brakes were 95% gone. Then he said the red light that indicated the windshield reservoir was empty stayed on (this light had been on for two years and we had already told them that fact) therefore the entire electrical system was bad and would need to be replaced for $1,600. After telling us what bad shape the van was in, Jay said at anyway the van was in their repair shop.with the tires off--but come the next day, Monday, we could buy it back for the $2,750. Today is Monday, the supervisor Sammy, says he can not sell it back to us. It is now "in the system" and has to go to an auction yard and can only be sold to a wholesaler. Oh, I just learned that I can get a new brake job for $150--if it really needs it--and a licensed Nissan mechanic says that the red light on the windshield reservoir indicated a burned out sensor. What creeps. How demeaning. We got taken by this dealership. All I can do is cry about the fact that I have a too trusting husband and there are some unscruplous people who will take advantage of unwary senior without a second thought. Please do not do business with these dishonest people. VWs are fine cars but this dealership, its salesmen and supervisors are not good people.

DO NOT DO BUSINESS w/ this dealership nor the VW in Daly City. They sell FAULTY CARS and are LIARS. They are taking advantage of me because I am a female and Asian. The negotiation was done in Hayward and the car was in Daly City. They didn't even bring the car to me. I had to go to Daly City to get it. They were selling me a car that was defective. When I went to Daly City to pick up the car, it did not start . After the 4th try, it was shaking. They said they were going to put it through a PDI Test. I told them I want another car, they said they'll run a test and it will be fine. The next day when they said it would be ready, the finance manager told me that there is a hole in the hose and they need to replace it . It wouldn't be ready after 3 days. I asked again for another car, he said no. They are going to fix it which is under factory warranty. WHY WOULD A BRAND NEW CAR NEED TO BE FIXED????? I called VW Hayward twice a day for three days and they never returned my calls. I decided to go there myself on the fourth day . I told them they sold me a defective car and I want my money back (they had already cashed my down payment). They said they would find me another car. I told them I do not want another car from them. That was my initial request, but because of the frustration, I don't want to deal with them anymore. I do not trust them. They told me that the owner just got in and he'd be with us. The sales man led us to an office and left us there. The owner knew were were waiting and just ignored us. After forty minutes of waiting, we looked for someone to attend to us. The finance manager saw me approaching his office and told me that I cannot cancel the purchase, which is a LIE. I never drove the car off the lot which means it still belongs to the dealership. He told me that the car belongs to me and I should pick it up. I told him I don't want the defective car and he said, they will TOW it to my house. At this point I told him that I will contact my lawyer. He threatens me by saying that I do not want to deal with VW Lawyers. I went to VW Daly City to return the loaner car and to get my paper work. When I went there, the finance manager also gave me a hard time. He told me it's my car and and it's ready. I told him, they were selling me a defective car and I don't want it. He said, "it's brand new and perfect, but it just needed a new part". WTF! I asked for my paper work . He told me to take the car, drive it to Hayward to pick up the paper work. He was trying to get me to get the car off the lot. As I was walking away, he yelled at me asking where his loaner car is and I pointed at it. He was screaming why didn't I park it in front of the dealership. I told him that there's no space in front. He threatened to call the police and I said go ahead. I told him they have such POOR CUSTOMER SERVICE. I work with customer's everyday and this is unacceptable. I've done my research and got advice from three other dealership in the bay area. They've been great. With that said, it's the dealers at VW Hayward and Daly City that are SHADY, UNRELIABLE, DISHONEST, and UNPROFESSIONAL.

Most Volkswagen dealerships I visited in the SF bay area just wasted my time by trying to trick me into buying a car that I didn't want. Volkswagen of Hayward did not disappoint. After talking to Ray on the phone, I bought a car that other dealers claimed "doesn't exist", just under the invoice.