Hayward Bicycles - (510) 881-5177

Getting back into Mtn biking - been out for a while. Looking for a shop to get upgraded parts, maint and etc.. Asked some basic questions about hitch mount bike racks - they didn't have much knowledge and limited products. This is a Big Shop. Not sure if it was the owner or not - but took bike in for a tuneup and asked a few questions about my front shocks ( blew the elastomers out 2 weeks before ) and wanted to know if repairable. I was told parts are unavailable and would have to buy new forks. I questioned this and HE was quite Snotty about it - After looking at some $400-600 shocks - figured id wait. Company called Wings on the internet happily sold me a spring convrsion /replacements kit for $35. Reguarding the Tune-up On my first ride the Front deraileurr dropped my chain 4-5 times -NEVER EVER happened before the tuneup. Overall shifting front and rear is sloppy and have since retuned it myself. Wheels needed trueing - they're straight - but still flexing under a serious pump - Not happy with paying $70 and getting a week tuneup. I have always tuned my bike myself but figured I'd give them a shot and if it was good - save me some time and prove resonable test. I understand that my shocks are old ( 95 Judy XC ) but I repaired them and plan on passing them onto my Wife's bike- quite frankly - they still ride pretty well. I understand that not everyone knows all the in's n out's of bike racks. But add the limited knowledge of bike racks, initial snottyness reguarding shocks, lack of knowledge on Camelbak accesories and quite frankly performed a really poor tuneup on my bike - I'll never go back. PS - none of the components on my bike are worn out - it has been meticously maintained and consists of XT, XTR running gear, XTR brakes, LX hubs and Crankset etc. Aside from the wheels being straighter - my bike ran worse after the tuneup.

FYI, The owners and staff of Cyclepath Hayward at 22510 Foothill Blvd are new as of May 19, 2009. The old owners and staff have moved down the block to 22420 Foothill Blvd and have renamed the business Hayward Bicycles. I felt I should mention that here as it looks like Hayward Bicycles has been catching some reviews on insiderpages that they do not deserve. So, if you see a review written after May 18, 2009 about Cyclepath Hayward, it's on the new owners of Cyclepath Hayward NOT Hayward Bicycles. A bit confusing, yes, but it should be known. Hayward Bicycles definitely has the staff and mechanics who know their stuff and can help any cyclist. They are my go to shop! The rating I am giving here is neutral as I have nothing against Cyclepath Hayward, I just wanted to set the record straight.

I bought my TREK at this establishment. How they became an authorized dealer I will never know, they couldn't repair my bike correctly. I couldn't even get the components or tires I needed. Do not go to this store. Staff is ignorant they have no idea what they are selling, so save yourself some time and go elsewhere. I do